Policies + Procedures

  • How do we connect online? I utilize a secure videoconferencing platform called SimplePractice. You automatically will receive a link for the session via email 10-15 minutes before the scheduled start time. This link brings you straight to my virtual waiting room. You will wait in the virtual waiting room until the start of our session at which time I will link us.

  • How secure are online communications? I use a HIPAA-secure, cloud-based system for online scheduling and record-keeping named SimplePractice, LLC. I utilize a Client Portal for secure communication with clients as well as for clients to schedule appointments and complete intake paperwork. If you would like to email Dr. Chelsea MacCaughelty, PhD, LCSW at chelseamacphd@rileypsychservices.com please note that use of e-mail is not a secure form of communication and confidentiality cannot be ensured.

  • How long does therapy last? Initial sessions typically are 75-80 minutes. Subsequent sessions are often 60- 90 minutes. When providing EFFT / Parent Coaching, sessions are usually 90-120 minutes. EMDR sessions typically are a minumum of 90-minutes long, and can be offered in an intensive format. I will make a recommendation of therapy frequency, and exact frequency of sessions will be collaboratively discussed.

  • What is your cancellation policy? I require a 24-hour advanced notice for cancellations. If you do not do so, you will be billed for the missed session at the same rate. Emergency circumstances (i.e., hospitalization, accident, a death in the family, etc.) are addressed on an individual basis. My office software automatically sends you an email reminder 48 hours before your appointment and a text reminder 24 hours before your appointment.

  • Do you accept my insurance? I do not accept health insurance. I am able to offer more individualized, tailored care by not accepting insurance, where they dictate guidelines for treatment and care. That being said, my software automatically creates a superbill for you at the end of each month that you may submit to your insurance company for out-of-network benefits reimbursement. You can also submit the invoice for coverage through a flexible spending account (FSA) or health savings account (HSA).

  • What forms of payment do you accept? Payment is accepted in the form of cash, check, Visa, Mastercard, Discover, American Express, FSA/HSA cards, and debit cards. A credit card is required to be kept on file, and a credit card information form is included in the initial paperwork online. Please note I cannot accept cash via services such as Venmo, Zelle, or Paypal as these are not HIPAA compliant platforms.

  • What else do I need to know? I am often not immediately available by telephone. When I am unavailable, my telephone is answered by confidential voicemail that I monitor frequently. I will make every effort to return your call as soon as possible. If you call after 6:00 pm or during the weekend or holidays, I will return your call on the next business day. If you are unable to reach me and feel that you cannot wait for me to return your call, contact 911 or go to the nearest emergency room.

  • Will you provide a good-faith estimate? Yes, click here to read more details about this law.